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Store Manager

J.McLaughlin

J.McLaughlin

Rhode Island, USA
Posted on Friday, March 15, 2024

Why J.McLaughlin?

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The J.McLaughlin brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs.

Overview

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. J.McLaughlin has a reputation for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

We are looking for a highly motivated, results driven Store Manager for our retail store, with a passion for classic American Sportswear and the ability to lead the team to achieve goals, while upholding the ideals and standards of the company. The ideal candidate should be sales driven and leads by example in building impactful relationships. The Store Manager would be responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing and operations. As brand ambassadors, Store Managers are the experts in taking care of clients, driving the business, and creating a unique shopping experience with new and existing customers.

About the Role

Essential Functions:

Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities

Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store

Provide exemplary client service in order to create a customer-centric, friendly retail environment that fosters loyalty within our communities

Proficient in business acumen to effectively make business decisions

Manage store operations and ensure all aspects run efficiently to create a profitable and productive business

Additional Job Responsibilities:

Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management

Create and maintain a culture of kindness that is client and team focused

Recruit and hire top talent

Train and develop teams on selling skills, product knowledge, and operations.

Conduct performance appraisals and coach in the moment to maximize sales and motivate team

Strategize and implement a client outreach plan, utilizing clienteling tools

Effectively use the POS system to provide exemplary service

Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer

Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client

Hold team accountable for achieving goals

Monitor sales trends and execute plans to maximize sales within the store

Effectively communicate needs of the business with District Manager and store teams

Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships

Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner

Communicate and execute all direction from Retail Operations and the Corporate Office

Plan and prioritize the workload and ensure the customer is the top priority

Merchandise the sales floor to maximize sales while adhering to visual directive and standards

Maintain a clean and organized store to ensure a great place to work and shop

Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy

Adhere and enforce company policies and procedures and standards of professionalism

Lead by example and maintain the highest level of integrity at all times

What we are looking for

Skills & Requirements:

3+ years of retail management preferred

Bachelor’s degree or equivalent experience

Strong management and leadership skills

Strong analytical and problem-solving skills

Team player with strong communication and interpersonal skills

Proven track record in achieving sales goals and takes accountability for results

Positive and self-motivated

Consistently demonstrates accountability, reliability, and professionalism

High energy and results driven

Adapts positively to change

Ability to multi-task, while keeping the customer the top priority

Able to work various shifts, including weekends and holidays

Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Equal Opportunity

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.