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Restaurant Technology Analyst

Wingstop

Wingstop

IT
Dallas, TX, USA
Posted on May 24, 2025

ROLE PROFILE: RESTAURANT TECHNOLOGY ANALYST

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE TITLE

Restaurant Technology Analyst

ROLE LOCATION

GSC

REPORTS TO NAME

TEAM

Information Technology

REPORTS TO TITLE

ROLE PROFILE DESCRIPTION

X FULL-TIME

ð PART-TIME

______________

HOURS PER WEEK

ð CONTRACTOR

ð INTERN

ð EXEMPT

ð NONEXEMPT

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Restaurant Technology Analyst is a technical and support role responsible for maintaining and optimizing the restaurant technology ecosystem, with a core focus on Aloha POS and Kitchen Display Systems (KDS).

This role is essential to ensuring operational readiness, system performance, and the successful deployment of new features and technologies in support of company initiatives.

The analyst will collaborate cross-functionally with Operations, Marketing, Digital, Training, and external vendors to lead configuration, troubleshooting, testing, and documentation efforts that improve restaurant efficiency and guest experience.

Key Responsibilities:

Aloha POS & Technical Systems Support

  • Provide Tier 2/3 support for Aloha POS-related systems and infrastructure.
  • Maintain and configure Aloha CFC, CMC, NBO and Connected Payments as needed.
  • Ensure proper setup, testing, and rollout of software updates and new configurations.
  • Support restaurant hardware including printers, terminals, and network devices.
  • Execute best practices for server/terminal imaging and configuration management.

Kitchen Display System (KDS) Administration

  • Lead configuration, testing, deployment, and support of KDS across restaurant environments.
  • Maintain standardized KDS setups based on store types and asset profiles.
  • Identify, document, and execute improvements in KDS/Aloha integration.
  • Partner with vendors to coordinate pre-install, install, and post-install activities.

Project & Cross-Functional Collaboration

  • Gather and document system requirements from cross-functional teams.
  • Represent technology in cross-functional meetings and initiatives.
  • Support pilots, promotions, and new technology rollouts by preparing and validating environments.
  • Work closely with Operations and Training to prepare and distribute training materials.

Documentation & Knowledge Management

  • Develop and maintain technical documentation, knowledge base articles, and user guides.
  • Record detailed system configurations, rollout processes, and troubleshooting steps.
  • Support the internal help desk and field teams through training and documentation.

System Support & Maintenance

  • Troubleshoot and resolve complex issues involving POS/KDS integrations.
  • Support the maintenance of test environments and simulate production scenarios.
  • Participate in on-call rotation and provide weekend support as needed.

WHAT YOU’LL NEED

  • 3–5 years of experience with Aloha POS systems and restaurant technology support.
  • Technical understanding of KDS systems and their integration with POS platforms.
  • Familiarity with NCR Configuration Center (CFC), Command Center (CMC), and NBO.
  • Intermediate knowledge of Windows OS and basic networking (TCP/IP, DNS).
  • Strong troubleshooting and communication skills (written and verbal).
  • Experience in documenting technical processes and user support content.
  • Working knowledge of NBO/MenuLink, SharePoint, and Microsoft Office Suite.
  • Familiarity with PCI DSS compliance in restaurant environments.
  • Bachelor’s degree in Information Technology or related field, preferred.
  • Ability to work independently and collaboratively across teams.
  • Comfortable managing multiple priorities in a fast-paced environment.
  • Proactive mindset with a strong desire for process improvement and innovation.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to support. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

  • Unlimited paid time off for exempt employees
  • One paid volunteer day of your choice
  • Competitive bonus structure for eligible roles
  • Team member stock purchase plan
  • Health savings or flexible spending account options
  • 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
  • Comprehensive medical, dental, and vision benefits
  • Basic life and AD&D insurance provided
  • Pet insurance
  • Education Assistance
  • Wellness reimbursement program
  • Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

  • Lunch provided every Tuesday and Thursday in office
  • Work from home Fridays
  • Discount on Wingstop gift cards
  • Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.