ROLE PROFILE: OPERATIONS DIRECTOR, APAC

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE LOCATION

Singapore

REPORTS TO NAME

TEAM

APAC

REPORTS TO TITLE

VP & Managing Director, APAC

ROLE PROFILE DESCRIPTION

ð FULL-TIME

ð PART-TIME

40+

HOURS PER WEEK

ð CONTRACTOR

ð INTERN

ð EXEMPT

ð NON-EXEMPT

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Operations Director will be instrumental in turbo charging Wingstop’s next phase of growth on our journey achieve Global Flavor Domination. A key decision maker, defining, shaping and executing the growth path for the APAC region as we strive towards the international mission of growing 10X.

The ops director will own and build the Operations agenda for the region with consideration for existing markets (SG, IDN, KOR) and upcoming new markets. This is a hands-on leadership role immersed in the business.

Key areas of focus for this role will include: best-in-class operational excellence, driving both consumer and employee experience.

successful restaurant growth in existing markets, exceeding development targets, best in class new market entry, optimizing store design, new market entry, equipment innovation & cost optimization driving value to our Brand Partners (via franchisee network). You should be focused on increasing profitability whilst building out our fast casual brand. A great candidate for this role will have deep operational expertise with strong influencing skills and a passion for developing people. Commercially astute with strategic horse-power

You will not only provide deep operations and commercial business support but also make sure we meet or exceed revenue and operations targets.

You will have a global mindset and must be a collaborative and energetic relationship builder with a strategic mindset but a passion for detail and execution.

Accountable for the operational performance

In essence, you will play a critical role defining and driving the business and brand expansion of Wingstop across the APAC region.

The individual should preferably be proficient in both English and other common languages spoke in the APAC region.

WHAT YOU’LL DO

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You love working and learning from others and are open minded to all views.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have at least 10 years deep operational experience across fast growing international food and beverages business.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. You are able to engage with a raft of different cultures and personalities across multiple businesses.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.