We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Sr. Director, Product Engineering is a key member of the Digital team and our goal to become a 100% digital brand, powered in part by the ongoing enhancement, maintenance and operation of our proprietary ecommerce platform, MyWingstop. The Sr. Director, Product Engineering is responsible for building and leading a team of engineering professionals to advance the platform and maintain the conceptual and technical integrity of all features and components. This leader plays a significant role in maximizing the value produced by the team and ensuring the MyWingstop platform continually meets evolving business needs across a customer-base spanning customer-facing ordering channels, 3rd party integration partners, restaurant team members, Brand Partners, and corporate support center employees. The Sr. Director, Product Engineering will also establish and maintain strong relationships with stakeholders across the business including Technology, Marketing, Operations, Finance, Strategy, Development, People, and Legal. This individual will work with a talented team of internal and external resources in a highly collaborative, Agile environment. This role will be on-site in the Wingstop GSC located in Dallas, Texas.

Juggle multiple high priority tasks as you serve as the leader responsible for driving software development execution against the MyWingstop roadmap.
Establish a framework to build Wingstop’s software development capabilities. Execute a plan to hire, lead, and develop a high-performing team of developers, quality assurance resources, and technical team leaders.
Establish best practices for the product engineering team to ensure shipment of quality code. Measure success by establishing KPI’s to track deliverable quality, timeliness, and sustainability.
Partner with vendor product engineering and support teams through the end-to-end product lifecycle and delivery of platform features & integrations.
Partner with product teams to refine the technical aspects of stories and acceptance criteria through production releases as well as ongoing operations.
Understand complex, cross-functional business and integration needs and translate those needs into actionable development requirements, designs and plans for engineering teams.
Work with product teams as well as other technology and business stakeholders to define, manage and prioritize features and stories as part of grooming the product backlog.
Assist leadership in developing the product vision and roadmap in alignment with broader business goals and brand strategy.
Prioritize, plan and lead the team through iteration goals and delivery releases that align to the Program Increment (PI) objectives and articulate other development priorities such as Refactoring / Tech Debt and production issues, while ensuring the team alignment of the iteration goals.
Share accountability for software performance monitoring and ensuring uptime of the revenue-generating platform products
Lead, attend and/or participate in Agile team ceremonies including PI Planning, Backlog Grooming, Standups, Demos, and Retrospectives.
Maintain a solid understanding of product users, supporting technologies and 3rd party integrations.
Clearly & concisely communicate in both written and verbal form, at any level of the organization.
Hold your team and 3^rd party vendors accountable to high-quality technical delivery.
Regular and predictable attendance
Other duties as assigned.

Key experience and skills needed for success:

Ability to lead people and facilitate work across high-performing, geographically dispersed teams to rapidly develop and implement innovative, sustainable solutions
Ability to produce clear documentation and reports for project-related work. Includes the ability to clearly present status or other key information to the management team
Proficiency in Agile product development and related management toolsets such as JIRA and Confluence required
Proficiency in modern software development languages, environments, and frameworks across both back end and front end application stacks
Proficiency in integration development and testing tools to support design and troubleshooting – e.g. Postman, SQL, cloud-based logs
Proficiency in standard office equipment and computer software including Microsoft Windows, Outlook, Word, Excel, and Power Point.
Proficiency in Visio, Lucidchart or similar software strongly preferred.
Strong working knowledge of distributed ecommerce and POS systems in a restaurant or retail environment is a plus.
Strong analytical skills with exceptional follow-up and sense of urgency.
Excellent organizational, time management and prioritization skills.
Excellent interpersonal, written, and oral communication skills.
Strong personal commitment to integrity and professionalism.
Independent thinker and proactive problem solver.
Ability to self-direct with broad supervision and handle multiple high-priority tasks.

WHAT YOU’LL NEED

Bachelor’s degree or equivalent experience preferred but not required.
10+ years working with Agile development teams.
5+ years leading Agile development teams.
Agile certifications including but not limited to Scrum Master (CSM), Certified Scrum Product Manager (CSPO), Certified Scrum Developer, PMI Agile Certified Practitioner (PMI-ACP), Certified SAFe Product Manager/Product Manager or other relevant certifications preferred.
Demonstrated working knowledge of Agile process, principles, and product development process.
Previous working experience as a software engineering team leader required.
Strategic thinking and extensive tactical delivery experience.
Deep technical background or prior development experience preferred.
Experience developing and managing ecommerce platform capability/roadmap preferred.
Experience with distributed restaurant or retail systems preferred but not required.
Occasional travel may be required (<5% of the time)

WHO YOU ARE

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

Lunch provided every Tuesday and Thursday in office
Work from home Fridays
Discount on Wingstop gift cards
Discounted onsite dry cleaning
Discounted onsite car detailing
Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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