We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

We are seeking a Restaurant Technology Analyst to administer, support, and enhance NCR Aloha POS and Back Office systems, ensuring uptime and availability for 2000+ restaurants. In this role, you will spearhead new initiatives, promotions, and procedural improvements while managing the POS infrastructure and troubleshooting issues as they arise.

This role requires close collaboration across teams, including Operations, Marketing, KDS, and Digital, as well as external 3rd-party vendors. Clear communication and strong project planning skills are essential, along with a proactive, flexible, and detail-oriented approach.

Drive innovation and efficiency by analyzing, designing, developing, testing, documenting, and deploying system enhancements or bug fixes to address the evolving needs of the Operations and Marketing teams.
Lead requirements gathering by collaborating with stakeholders to gather, clarify, and document requirements, ensuring alignment with project objectives and operational goals.
Develop strategic documentation by producing comprehensive records of system changes, processes, and procedures for internal and cross-functional teams.
Own project planning by crafting detailed project plans, including goals, milestones, and deadlines, to communicate clear deliverables with teams and leadership.
Foster cross-functional collaboration by partnering with Operations, Marketing, and external vendors to refine requirements, oversee user acceptance testing, and support the development of training materials.
Oversee infrastructure management by proactively managing POS infrastructure and ensuring consistent application of best practices for configuration changes, server/terminal imaging, and software upgrades.
Deploy software solutions by designing, testing, documenting, and executing large-scale software rollouts using tools like Command Center (CMC).
Resolve technical issues by troubleshooting complex POS and Back Office problems while managing vendor relationships and guiding franchisees and personnel toward effective solutions.
Maintain knowledge resources by developing and updating comprehensive user manuals, knowledge bases, and other documentation to empower end-users.
Administer inventory systems by performing essential programming tasks in NBO, including managing ingredients, recipes, products, user accounts, and organizational hierarchies.
Provide support excellence by participating in rotational on-call schedules to ensure weekend system support coverage.
Adapt and grow by tackling other duties as assigned, supporting both the team’s success and your own professional development.

WHAT YOU’LL NEED

Bachelor’s degree in Information Technology or related field preferred.
5+ years of experience with POS platforms
3+ years of administrator experience with Aloha/Radiant/NBO (MenuLink), Aloha Configuration Center (CDC), Command Center (CMC), NCR Connected Payments (CP) and Windows.
Working knowledge of small network environments including TCP/IP, DNS, routers, switches, etc.
Intermediate knowledge of Windows Operating Systems, Registry and Group Policies functions.
PCI and KDS experience are a plus.
Aptitude to work both independently and collaboratively.
Ability to think strategically
Detail oriented
Ability to function in a fast-paced environment
Must be able to work some weekends, as necessary.

WHO YOU ARE

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

Lunch provided every Tuesday and Thursday in office
Work from home Fridays
Discount on Wingstop gift cards
Discounted onsite dry cleaning
Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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