ROLE PROFILE: |
WINGSTOP RESTAURANTS, INC. | |
| ROLE PROFILE DESCRIPTION |
| WHO WE ARE | We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together. |
| WHAT WE’LL NEED | Strategic perspective - Develop a demand forecast product vision that aligns with the current and future business strategy
- Collaborate with senior leadership and operations team to identify key business challenges and opportunities
- Link business needs and objectives with overall requirements and features for forecast
- Define key performance indicators (KPIs) to measure success of initiatives
Product Development - Manage the entire product lifecycle, from ideation to launch and post-launch support
- Define roadmap, prioritize key enhancements to machine learning models, track progress
- Lead pilot and rollout strategy to restaurant locations, ensuring smooth implementation and adoption of solution
- Work closely with cross-functional teams to drive alignment and communicate key KPIs, including operations, FP&A, and data science teams
- Collaborate with technology team to understand changes and impact to various systems such as Point of Sale (POS) or Kitchen Display System (KDS)
Analytical/ Technical knowledge - Strong understanding of statistical concepts and machine learning algorithms
- Proficiency in analyzing complex data sets to identify trends and insights.
- Strong ability to interpret patterns in demand and revenue data to inform forecasting models
- Knowledge of statistical methods such as time-series analysis, regression, or ARIMA models.
- Experience with scenario planning (e.g., Monte Carlo simulations) and sensitivity analysis to account for uncertainties
- Ability to analyze market dynamics, economic indicators, and seasonality to improve forecast accuracy
- Proficiency in programming languages like SQL, Python or R
- Familiarity with visualization platforms like Power BI
- Knowledge of machine learning frameworks like Prophet, XGBoost and optimization tools, like Gurobi
- Experience with agile methodologies, product development tools (e.g., JIRA, Confluence, Slack)
Problem Solving & People Skills - Strong analytical, problem-solving, and communication skills.
- Ability to influence cross-functional teams and manage stakeholders effectively
- Detail-oriented, with a passion for creating user-friendly solutions
Stakeholder Management - Build strong relationships with cross-functional teams, including digital and operations teams, to gather and prioritize requirement and features
- Collaborate with data scientists to understand their capabilities and limitations
- Manage expectations of multiple stakeholders, support change management network and drive conflict resolution
- Effectively communicate the value to data science initiatives or enhancements to diverse audience
- Translate complex technical concepts into clear business terms and vice versa
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| WHAT YOU’LL NEED | Education & Experience - Bachelor’s degree in business, computer science, or a related field; MBA is a plus.
- 10+ years of managing data science or analytics initiatives and teams, ideally in the restaurant, retail, or hospitality industry
- Strong understanding of business operations, strategies, and financial metrics
- Fundamental understanding of data science concepts, including machine learning, statistical modeling, and data mining
- Ability to interpret data analysis results and draw actionable insights
- Experience in product management, including product road mapping, prioritization, and release planning
- Strong project management skills, including planning, execution, and monitoring
- Ability to lead and motivate cross-functional teams, build consensus and resolve conflicts
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| WHO YOU ARE | HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace. HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand. SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly. SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team. ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas. |
| BENEFITS | FLAVOR PERKS: - Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
FUN IS THE BEST FLAVOR: - Lunch provided every Tuesday and Thursday in office
- Work from home Fridays
- Discount on Wingstop gift cards
- Discounted onsite dry cleaning
- Onsite game room
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| Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. |
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