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Operations Manager - Greater DFW

Watermill Express

Watermill Express

Operations
Irving, TX, USA
Posted 6+ months ago

Watermill Express is the best tasting water available anywhere! We are the national leader in refill kiosks that provide affordable, sustainable, safe drinking water and ice in a convenient drive-up format.

Interested candidates should include a current resume as well as a cover letter detailing experience, knowledge and skills for the position.

BENEFITS AND COMPENSATION

  • Performance based incentive pay
  • Company Vehicle. Drive home daily
  • No Cost Employee Only Medical + $900 employer paid Health Savings Account
  • 401(k) and Roth with Immediate Company Match and Vesting
  • 8 days of accrued Paid Time Off in the first year.
  • Paid Holidays

The Operations Manager is a hands-on leader responsible for delivering guidance, technical support, and task coordination for Route Service Representatives. This leader will monitor operations performance and technical aspects of the water-only and water-ice refill stations to create a safe and efficient work environment. Demonstrates good communication skills to keep employees notified of company priorities and initiatives.

DUTIES AND RESPONSIBILITIES

  • Follow safety guidelines and model safe behavior.
  • Demonstrate and support the company’s Pledge of Conduct.
  • Perform supervisory duties for all assigned personnel.
  • Maintain a station maintenance program which ensures the company’s quality standards are met.
  • Participate in and/or oversee collection procedures in compliance with the Company’s Cash Collection-Cash Management Procedure.
  • Assist with various marketing programs including replacing signage, banners, decals.
  • Ensure market revenue performance by operating within maintenance, repair, and controllable expense budgets.
  • Keep a positive attitude when interacting with customers.
  • Maintain a professional appearance (clean uniform and vehicle).
  • Complete routine service and maintenance on company vehicles.
  • Oversee vehicle organization, maintenance, and cleanliness.
  • Maintain communication by cell phone if service issue or emergency arises.
  • Lead technical operations within the market.
  • Function as the subject matter expert to assist in resolving high-level technical issues with our water only and water-ice refill stations. Requires evening and/or weekend response.
  • Evaluate employee performance and/or identify technical and performance training opportunities to ensure Company standards are met.
  • Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
  • Ensure the market employees follow all safety protocols.
  • Support District Manager or Regional Operations Manager as needed.
  • Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:

  • Team player with positive attitude
  • Ability to represent company in a professional manner through actions and communication
  • Hands-on management skills
  • Effective leader and team builder
  • Ability to communicate with individuals and/or groups as needed to promote product
  • Good written and oral communication skills
  • Strong organizational skills
  • Knowledge of the water/water-ice unit and process/procedures
  • Good working knowledge of MS Office (Word, Excel, Outlook)
  • Ability to diagnose and resolve water/water-ice issues independently or with remote Technical Support assistance
  • Knowledge of the water/water-ice unit and process/procedures
  • Mechanical, Electrical and Plumbing skills a plus
  • Ability to work required schedule
  • Acceptable work attendance to perform job
  • Clean motor vehicle record and current valid driver’s license

PHYSICAL REQUIREMENTS:

  • Ability to lift up to 50 pounds
  • Capable of climbing ladders, walking, standing, stooping and bending
  • Able to work safely in limited space inside water/water-ice kiosk
  • Ability to work in heat
  • Ability to safely operate a motor vehicle
  • Ability to work overtime including weekend or evening work

EDUCATION, EXPERIENCE AND CERTIFICATES

  • High school diploma or equivalent
  • Electrical, maintenance, repair, or similar education or equivalent experience preferred
  • Three years supervisory/management experience preferred

Right to Work/E-Verify