Manager of Employee Relations and Compliance
Snooze
Our Snooze story
At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. With over $750k given back to our communities, 90% clean and responsibly sourced ingredients on our menu, and comprehensive waste diversion through our robust recycling and composting programs, you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?
What does this role bring to the table?
The Manager of Snoozer Relations and Compliance is the coach for all things Snoozer Relations, and the champion of Snooze’s safety and compliance programs. This role is responsible for providing direction, support, and recommendations for the resolution of critical and impactful Snoozer relations activities, while owning and driving all initiatives and programs that keep our Snoozers safe, and comply with local, state and federal law. You will provide consultation and coaching to restaurant leaders and Regional Managers in retention strategies, engagement, workplace investigations, conflict management, position eliminations, terminations, and concerns of Snoozer wellbeing. This role is responsible for leading our Super Snooze Safety Squad, partnering with our Director of People and Compliance to lead our annual compliance audits, quarterly compliance meetings, and maintaining our employee handbook, The Eggspectations of Excellence. Ultimately, this role is responsible for helping Snoozers be their best and creating the systems and tools that keep the business safe.
The Bennie-fits
This role comes with some sweet perks! See below:
- Competitive Annual Snooze Incentive Bonus Program
- Snooze equity program eligibility after one year in role
- Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution
- Employer Paid Short Term Disability and Life insurance benefits
- 401k/Roth 401k Plans
- Snooze Work Hard, Play Hard Days (Unlimited Time off Program)
- Five (5) paid sick days within a calendar year (up to 48 hours)
- Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date
- Snooze Cell Phone and Internet Reimbursements
- Snooze Meal Benefits for Yummy Snooze Food
- Other benefits including field trips, community engagement, and personal and professional growth
The Position Specifics!
Taking on the role of Manager of Snoozer Relations and Compliance isn’t just about bacon and pancakes. The responsibilities of this position include:
- Demonstrated ability to lead the Snoozer Relations function, including understanding company policies, culture, and values and using that information to make recommendations about the resolution of unique employment-related issues.
- Collaborate with People Team leadership to lead the Snoozer Relations Strategy.
- Support and coach managers on how to handle complex Snoozer Relations issues.
- Support and counsel Snoozer’s well-being concerns as they arise.
- Lead internal investigations and fact finding in compliance with all federal and state laws, making recommendations based on the findings and taking appropriate action.
- Engage as a trusted advisor and subject matter authority who provides coaching on critical work-related concerns and issues.
- Trains and our leaders on Snoozer Relations processes and best practices.
- Responsible for the Snoozer Relations Toolkit, a tool we use to ensure our leaders have the tools and reference guides to coach, discipline, and properly terminate Snoozers.
- Maintains exemplary records of all investigations, Snoozer Relations cases, and associated paperwork.
- Prepare and present specific reporting and data associated to Snoozer Relations incidents and provide direction on preventative measures of such incidents.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Applies this knowledge to support the business in retention, engagement, and Snoozer Relations strategies.
- Has a strong understanding of general workplace compliance and employment laws including FLSA, ACA, FMLA, Title VII of the Civil Rights Act, wage and hour laws, labor rules, OSHA, Equal Pay Act, drug and alcohol, background checks and local/state laws within the regions we operate.
- Has the ability to research and understand employment laws in all states in which Snooze decides to operate and new laws and legislative updates as they become available.
- Twice annually updates the Eggspectations of Excellence and is responsible for ensuring all local, state and federal law is appropriately communicated.
- Leads the Super Snooze Safety Squad (S-Quad) and owns reporting and data analytics associated.
- In partnership with our Director of People and Compliance, responsible for leading our quarterly compliance meetings and keeping our compliance tracker up to date at all times.
- Owns the annual compliance audit process and People First meetings (our annual kick-off to the year where we review all things compliance with our restaurant leaders).
- Collaborate with the team to achieve annual projects and OKRs.
Is this role the right fit for you?
- Always exhibits positive & upbeat energy and can reflect that energy via all forms of communication.
- Ability to work independently and be self-motivated, while collaborating in a team environment.
- Ability to apply critical thinking and problem resolution to all areas of human resources.
- Proven ability to communicate professionally and build solid internal and external relationships.
- A knack for organization: you can't help but create lists for things, you're married to your Outlook calendar, and juggling a steady stream of competing priorities is no sweat! You'll have plenty of work with deadlines, so you'll need to be focused and committed to following through daily.
- Strong knowledge of team-based project management.
- Experience owning, investigating, and tracking employee relations issues, ultimately partnering with the business to assess risk and provide guidance on coaching, discipline and/or terminations.
- General knowledge and use of HRIS systems and processes.
- Proficient use of Microsoft Office tools e.g. Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
- Strong MS Excel knowledge required to perform complex calculations, merge data from multiple tables/sources, and scrub data.
- Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)
Let’s talk prerequisites! (Education, credentials, and experience)
- 4+ years of Human Resources experience
- 4+ years of experience investigating and managing employee relations required
- Experience extracting, analyzing, sharing, and presenting Human Resources data
- 3+ years managing HR compliance programs and processes
- 2+ years of experience in hospitality (or like field), Human Resources role preferred
- Human Resources Management Certification (HRCI or SHRM) preferred
- Multi-state compliance experience with California experience preferred
Let’s get physical! (Additional requirements)
- Must have the stamina to work 45-55 hours per week
- Required travel of 5-10% and ability to travel up to 5 days at one time (air, bus, train and weekend travel required)
- Home base in Denver, CO at the Snooze Mothership (3 day in office minimum)
The Nitty Gritty Details
Denver area base salary range: $80,000 -$100,000 per year
The base salary range below represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.
At Snooze, we encourage Snoozers and Guests to show up as their true, authentic selves – because everyone has a seat at our table. We celebrate individuality and encourage our Snoozers to be their best selves every day. As a result, Snooze is proud to be an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, it is the policy of Snooze to recognize the essential rights of all applicants and Snoozers as individuals and to recruit, hire and promote the best qualified person to do a particular job without regard to race, religion, sex, age, disability, national origin, or other protected classes. Our only consideration in selecting a person for a job is the person’s ability to perform the job in question.
The physical demands described are representative of those that must be met by a Snoozer to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship! This description is proprietary and confidential to Snooze HoldCo Inc.