Service Management Group

smg.com

Service Management Group (SMG) is a leading customer experience management firm that combines an end-to-end experience management platform with hands-on professional services. They focus on improving customer, employee, and brand experiences by delivering actionable insights across various industries, including restaurants, retail, and consumer services. SMG's unique software with a service approach allows organizations to generate new revenue, reduce churn, and drive operational efficiencies. With a commitment to excellence and a remote-first culture, SMG partners with top brands to inspire exceptional experiences and measurable business outcomes.