Sr. Manager, Business Intelligence & NetSuite

Pacifica Beauty

Pacifica Beauty

Operations, Data Science
Los Angeles, CA, USA
Posted on Tuesday, September 26, 2023

Company Overview:

Pacifica Beauty is a fast-growing vegan and cruelty free clean beauty company. Female-founded nearly 25 years ago, we have strived to do right by our planet, from the ingredients we source to the pretty packages we create. At Pacifica, we are passionate about our Compassion Standards. Our products have been 100% Cruelty-Free and Vegan since day one. These are not buzzwords for us. Today more than 85% of our PET bottles are made from at least 50% post-consumer recycled material. Our boxes are made from FSC certified paper. We partner with the ACLU and the Gentle Barn to promote and support human and animal rights.

We are fearless in our mission to transform beauty by leading with love and compassion. Are you ready to align your experience with your values and join our mission of clean accessibility for all?

Position: ​Full-time/Hybrid 

Location: ​Los Angeles, CA 

Job Summary:

The Business Intelligence Sr. Manager will work to drive strategy, operational excellence, and governance. They will work closely with all key partners within the Supply Chain Operations Functions to develop industry best practices and continuous improvement projects. This role will be the key liaison between the functional teams and IT to act as a support and control center. They are responsible for developing and maintaining performance metrics and turning data into actionable insights that drive business value. They will partner with Finance and Supply Chain teams to deliver and support business process automation, systems implementations, and integrations.

Primary Duties & Responsibilities:

  • Determine/ implement best practice and Industry standard practice
  • Initiate standardization and harmonization across departments of data set analytics
  • Evaluate and optimize existing workflows
  • Change Management and transformation initiatives
  • Lead projects to implement IT solutions and business process enhancements
  • Serve as a governance for data management
  • Propose and Drive Process improvement initiatives
  • Quality Assurance of data in tools and reports ran and created
  • Drive reporting needs via development, creation, and maintenance on an ongoing basis
  • Validating Costs base on Analytics
  • Primary point of contact for the SC, finance, and sales teams strategic business process and integration projects
  • Provide ongoing support for systems enhancements and issues resolution
  • Review current business usage, define existing processes and workflows and recommend NetSuite Bundles and Modules to improve processes
  • Build, maintain, and support EDI and API integrations from NetSuite to Retail and 3PLs partners using Celigo and SPS Commerce
  • Collaborate with internal teams and external NetSuite consulting partners on larger strategic projects, ensuring adherence to Pacifica Beauty and NetSuite best practices
  • Document and ideate solution designs based on finance, supply chain and cross functional business requirements
  • Manage basic NetSuite ERP configuration (adding new fields, forms, custom records, etc.)
  • Create and customize NetSuite reports, saved searches, and dashboards
  • Facilitate training and User Acceptance testing when required

Working Relationships/Key Stakeholders:

  • Demand Planning
  • Purchasing
  • NPD & Sourcing
  • Sales Operations
  • Supply Planning
  • Sales
  • Finance
  • IT
  • Executive Leadership


  • Bachelor’s Degree
  • Highly organized, detail-oriented, self-starter
  • Strong ability to multi-task in fast-paced environment
  • Action and results oriented individual with strong analytical and problem-solving capabilities
  • Willingness and able to challenge the data and drive the results
  • Multitasker
  • Able to learn systems quickly
  • Able to analyze various data sets
  • Advance Excel Skills
  • Experience with core NetSuite process flows and modules, NetSuite customization and integration, EDI experience, and strong project management skills
  • 5+ years NetSuite consulting or NetSuite administration experience
  • 3+ years experience working with EDI integrations
  • Strong functional knowledge of core supply chain and finance processes as they relate to NetSuite ERP workflows.
  • Proficiency in mapping and documenting business processes
  • Experience designing and implementing custom solutions in NetSuite Proactive project management and communication skills working in large ERP implementation or enhancement projects.
  • SPS Commerce experience
  • NetSuite SuiteScript or Javascript experience a plus
  • Shopify experience a plus
  • NetSuite ERP Consultant Certification or other NetSuite certification a plus


We offer competitive compensation, health and welfare benefits, 401(k) with match and a culture that is passionate about the environment and our products.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Paid Maternity/Paternity Plan
  • Employee Discounts
  • Wellness Resources
  • Work From Home

Pacifica Beauty is an equal opportunity employer. Pacifica Beauty will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status or any other classification protected by federal, state and local laws.