Member Experience Specialist
Orangetheory Fitness
Customer Service
Jackson, WY, USA
Posted 6+ months ago
Join Us: Inspire Fitness, Transform Lives, Enjoy the Journey
Do you find yourself talking about fitness within minutes of meeting someone? Do you motivate friends and family to get off the couch and get moving? Do you understand and passionately share the value of fitness as a cornerstone of a healthy lifestyle? If so, you might be the perfect fit for our team.
We're seeking enthusiastic individuals who are eager to share our story and success with everyone who walks through our doors, calls for more information, or shows even the slightest interest in improving their well-being.
Are you passionate, positive, and comfortable talking to anyone? Do you thrive in a team environment? Does the idea of working with a leading, dynamic fitness company excite you and make you jump out of bed with a smile, ready to change lives—physically, mentally, emotionally? Do you possess excellent communication skills, both in person and in writing?
If you answered yes, read on to learn more about this role:
- Greet everyone who enters the studio with enthusiasm, energy, and knowledge.
- Present the Orangetheory Fitness (OTF) concept to interested individuals, also known as “intros.”
- Manage our front desk, including answering phones and engaging with members.
- Conduct studio tours.
- Collaborate with trainers to guide new members through their first Orangetheory workout.
- Sell memberships to support the studio's growth.
- Follow up with prospective clients.
- Address members' concerns professionally and objectively to achieve resolution.
- Participate in marketing and outreach events.
- Maintain cleanliness and organization throughout the studio.
If you have a passion for fitness and want to help us in our mission to spread More Life to our members and community, we want to hear from YOU!
Specific job duties and selection requirements may vary between Orangetheory studio locations. More details will be provided by the studio’s hiring manager if you are selected to advance in the interview process.