Membership Sales Specialist
Orangetheory Fitness
Sales & Business Development
Baltimore, MD, USA · Baltimore, MD, USA
Posted on Jul 6, 2024
Mission
Our heartbeat is to deliver proven fitness results for a healthier world.
General Purpose of the Position
As a Membership Sales Specialist, you will be responsible for supporting the region by engaging with members and potential members via phone call, message, and email, with a strong focus on meeting sales goals, as well as providing premium customer service. The ideal candidate has strong sales experience and customer service skills. The Membership Sales Specialist is responsible for meeting and exceeding all key performance sales indicators for the region, including members sales and member retention, while maintaining premium levels of customer service. This position must believe and promote the health and wellness benefits that are associated with a healthy lifestyle.
Primary Job Responsibilities
Sales and Customer Service
- Meets and exceeds monthly personal sales expectations.
- Maintains accurate calls, sales, and customer service records using established Orangetheory Fitness customer management systems.
- Answers incoming calls, telephone inquiries, emails, and messages from members and potential members.
- Provides accurate information regarding products, services, and policies.
- Handles and resolves customer complaints in a professional and efficient manner. Escalates any issues to higher management when necessary.
- Conducts outbound sales calls and follow up calls on a regular basis.
- Demonstrates genuine care for our members by maintaining a positive, empathetic, and professional attitude.
- Uses a consultative sales approach to guide members through their options.
- Upholds strong customer service and selling behaviors to overcome objections.
- Build relationships through understanding members preferences and needs.
Operations
- Participates in at least 2 Orangetheory Fitness scheduled workouts per week.
- Follows up and follows through with all activities for members and prospective members.
- Responds immediately and professionally to member requests, inquiries and concerns.
- Attends and participates in all role related Orangetheory Fitness training programs.
- Completes and stays current with all role based assigned continuing education on Orangetheory Fitness’ learning and development platform, Orange University.
- Works with studio team members to ensure a cohesive and efficient member experience from start to finish.
- “Remote” work-not in a studio, but in a designated call center to ensure use of proper equipment.
Culture
- Provides and maintains the highest level of customer service and provides effective and timely communication to management regarding customer service issues.
- Maintains a welcoming and inclusive “Orange” culture at all times.
- Stays up to date with all current promotions and marketing drives for the region.
Qualifications
- Previous sales experience, with strong sales skills from working in a sales quota bearing structure highly preferred.
- Excellent customer service skills.
- Solid verbal and written communication skills required.
- Able to multitask in a busy environment.
- Functional computer skills required - MS Office programs, internew, basic computer program software use.
- High school diploma preferred.
- Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude!)
- Able to work a flexible schedule as needed to fit the studio needs including early morning, evening, and/or weekend hours. Orangetheory Fitness is open 364 days per year 7am - 8pm.
Physical Demands
This job operates in a fitness studio. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position sometimes requires a person to stand and walk for long periods of time (up to 8 hours)
- This position requires the ability to lift files, open filing cabinets and bend or stand as necessary.
- This position requires frequent verbal, written, and interpersonal communication skills
- Basic math skills needed to calculate change (money), formulas, commissions, discounts, etc.
- Must be able to lift up to 20 pounds.
Disclaimer
This job description is not a contract - management reserves the right to change its contents at any time. Orangetheory Fitness complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and as amended and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status or family responsibility, genetic information, national origin, age, veteran status, mental or physical disability or any other characteristic protected by law. Orangetheory Fitness is an Equal Opportunity Employer.