Orangetheory Fitness Member Success (FT Mornings Sun-Thurs)

Orangetheory Fitness

Orangetheory Fitness

Nashville, TN, USA
Posted on Wednesday, December 13, 2023
Have fun while changing lives.

We are looking for someone to be energetic and eager to share our story and vision with those interested in taking the next step in their fitness journey toward More Life. If you have a passion for fitness, and a love for community, Orangetheory Fitness is the perfect place for YOU!

The purpose of this role within our boutique fitness studio is for an individual to be a self-driven Sales Lead and Member Experience Expert that showcases excellent hospitality and customer service while also being money motivated through strong Sales experience. You must be able to handle multiple tasks at one time while maintaining a positive customer facing attitude.


  • Competitive hourly wage + sales bonuses

  • Career advancement opportunities

  • Health insurance

  • Paid time off

  • Free membership
We are actively hiring for our location near Music Row in Nashville Midtown

OTF Nashville Midtown

121 17th Avenue South

Nashville, TN 37023

Required Qualifications:

· 1-2 years of previous sales experience, with proven track record (experience working in a sales quota-bearing structure highly preferred)

· Weekend Availability

· Excellent customer service skills

· Solid verbal and written communication skills

· Ability to multi-task and excel in a busy environment.

· Functional computer skills– MS Office basic programs (word, excel), Internet, Basic computer program software use

· High school diploma

Preferred Qualifications

· Business-to-Business account support experience

· Health & Fitness minded people

· Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude).

· Flexible to the workday, evening and/or holiday hours as needed.

Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.

Sales Lead Responsibilities

· Be able to showcase performance based on our Daily Production Model (DPM)

· Achieve monthly membership sales goals

· Work with businesses in the surrounding area to plan 1-2 Private Classes for their employees every quarter.

· Establishes and maintains an effective referral program

· Responsible for attending and participating in all relative OTF training programs

· Leads OTF studio previews with prospects and/or fitness program holders

· Works closely with Fitness Team to ensure that processes are fulfilled

· Greets members and guests promptly, enthusiastically, and with a smile to create a friendly positive community in the OTF studio

· Must be able to participate in 1-2 OTF scheduled workouts per week

· Maintains an organized and clean lobby/front desk area

· Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities

· Participate in marketing and outreach events.

Member Experience Coordinator Responsibilities

· Help support Studio Manager in creating and planning lead generating events in studio and out of studio that promote brand recognition that will also lead to gaining and retaining members.

· Follow up and follow through activities with all prospective clients

· Conducts telephone inquiries follow-up calls/customer care calls

· Responds immediately to member requests, inquiries, and concerns.

· Maintains accurate records using established OTF sales systems.

· Responsible for processing accurate cash and credit card transactions

· Handling members’ concerns in a professional and objective manner with the goal of resolution.

· Presenting the OTF concept to any interested consumers, also known as “intros”.

· Proper onboarding all OTF clients through the use of Client Intake Forms and Membership Agreements.