Relevant

If you love to coordinate, prioritize, document, diagnose and troubleshoot incoming calls, while providing in-depth support services to Home Office teammates and restaurant operations with technology issues involving laptops, network services and business systems to maintain day-to-day business continuity, then this is the job for you.

What We Offer

• $27 - $33 / hour
• Achievable Bonus
• Paid Vacations
• Medical, Vision, Dental, and Life
• Company-paid meal card
• 401K plan with company match
• Opportunities for career advancement
• Amazing company culture
• Hybrid Schedule-Orange County

Responsibilities

• Provide timely resolution of in-depth problems or escalation on behalf of teammates and restaurant operations.
• Evaluate, document, resolve and analyze trends to determine solutions and prevent future concerns.
• Continuously strive for root-cause resolution to include building automation scripts with various tools to resolve issues.
• Test corrective action to ensure issue has been adequately resolved.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Develop, document and implement Standard Operating Procedures and Service Guidelines relating to technology support.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources via the internet to aid in problem resolution.
• Identify and learn applicable software and hardware supported by the organization.
• Image and configure new user workstations and laptops.

Qualifications & Experience

• Bachelor's degree in Computer Science or Information Systems preferred.
• Certifications in currently used software applications a plus.
• Five to seven years of related experience.
• Willing to work some holidays, weekends and evenings to provide emergency support.
• Working Knowledge of basic computer hardware, including desktop PCs, networking equipment, SQL databases, wireless access points, printers/scanners and handheld devices.
• Experience with Point of Sale (POS) and Restaurant Applications (e.g. Aloha, QSR) desired.
• Knowledge or experience in various programming languages to assist with script automation.
• Ability to conduct research into a wide range of technology issues, as required.
• Strong analytical and problem-solving skills to diagnose, troubleshoot, and resolve issues.
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance environment.
• Experience working in a team-oriented, collaborative environment. Ability to present ideas in a team environment.
• Highly motivated and self-directed.
• Exceptional interpersonal and customer service skills, with a focus on rapport-building and listening capabilities.
• Ability to communicate clearly both verbally and in writing.
• Trusting, passionate, humble and gracious.
• Build lasting relationships with trust and respect.
• Create fun.

INDOF