Role Description

Company Overview:

L-Nutra, Inc. is a leader in the development of innovative health and nutrition solutions. We are dedicated to enhancing healthspan through scientifically-backed nutrition programs. Join our team and contribute to our mission of improving global health.

We are seeking a full-time CRM Specialist & Sales Product Manager. In this hybrid role, primarily based in Irvine, CA with some flexibility for remote work, you will manage our customer relationship management systems and processes, analyze customer data, and implement strategies to optimize customer engagement and retention. A deep understanding of Zoho CRM functionalities, integration capabilities, and a proven track record of successful project implementations are essential.

Responsibilities:

• Customize Zoho CRM modules to align with business processes.

• Configure and optimize workflows, validation rules, and assignment rules.

• Develop processes for client engagement, including email and meeting tracking.

• Develop processes to manage action items and other client-related KPIs.

• Integrate Zoho CRM with third-party applications, APIs, and other business systems.

• Develop data synchronization processes between Zoho CRM and other platforms.

• Design and implement automation workflows to streamline business processes.

• Utilize Deluge scripting language for advanced customization (preferred).

• Create and customize reports and dashboards to provide actionable insights.

• Implement and optimize data analytics within Zoho CRM.

• Conduct training sessions for end-users and internal teams on Zoho CRM functionalities.

• Provide ongoing support to resolve issues and optimize system performance.

• Configure role-based access controls to ensure proper data access levels.

• Document customizations, configurations, and processes for future reference.

• Keep documentation up-to-date with changes and enhancements.

Qualifications:

• Bachelor’s degree in Computer Science, Marketing, Information Technology, or a related field.

• Minimum of 3 years of hands-on experience with Zoho CRM development.

• Strong understanding of Zoho CRM best practices and industry standards.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively within a team.

• Sales and contact management experience.

• Experience in project management.

• Strong problem-solving skills.

• Knowledge of the nutrition or health industry and HIPAA compliance is a plus.

Key Performance Indicators (KPIs):

• Successful customization and implementation of Zoho CRM modules.

• Increased customer engagement and retention metrics.

• Efficient integration and automation of business processes.

• High user satisfaction and adoption rates.

Career Development:

• Opportunities for professional growth and advancement within the company.

• Access to ongoing training and development programs.

Compensation and Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits package.

• Flexible working hours and remote work options.

• Generous paid time off and holiday schedule.

If you are a Zoho CRM Specialist with a proven track record of successful implementations and a passion for optimizing business processes, we invite you to apply for this exciting opportunity. Join us and be a key contributor to our ongoing success!

Application Process:

To apply, please submit your resume detailing your relevant experience and why you are a great fit for this role to mlawsky@l-nutra.com