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Sr. Technical Program Manager, Store Backend

Hims & Hers

Hims & Hers

Software Engineering, IT, Operations
Remote
Posted on Wednesday, July 3, 2024

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are looking for a highly motivated and experienced Senior Technical Program Manager to join our Backend Engineering team that powers the ecommerce experience. As a Senior TPM, you will work closely with product managers, executives, and business sponsors to deliver systems, process, and platform solutions to meet Hims & Hers business needs for our ecommerce platform and operations. You will also be instrumental in ensuring our backend systems are robust, scalable, and flexible for the needs of our growing, fast-paced business.

You Will:

  • Drive the execution and delivery of multiple complex technical programs that will deliver core capabilities that will power the ecommerce experience
  • Develop detailed project plans, timelines, and resource allocation strategies
  • Track and manage project risks, dependencies, status, and deliverable timelines
  • Ensure robust quality assurance and release management processes are in place
  • Lead planning, prioritization, and status meetings with stakeholders at a regular cadence
  • Facilitate effective communication and collaboration among all stakeholders to drive project success
  • Drive continuous process improvements and best practices to create robust, predictable, and effective product delivery
  • Establish mechanisms to optimize team effectiveness
  • Identify potential risks and issues early in the project lifecycle and develop mitigation strategies
  • Identify impediments the team experiences and work with stakeholders to address them
  • Establish and track key performance indicators (KPIs) to measure program success and impact
  • Provide regular updates and reports to senior leadership on program status, progress, and outcomes
  • Own the communication and alignment of release dates
  • Collaborate with other technical program managers to highlight dependencies across various domains

You Have:

  • 8+ years in technical program management, preferably in a backend focused engineering environment
  • Proven track record of successfully managing large-scale, complex technical programs
  • Excellent project management skills, with proficiency in agile, scrum and lean development
  • Ability to dive deep into technical details and understand complex systems to drive effective decision-making
  • Strong understanding of engineering operations, including process optimization and best practices
  • Experience with data-driven decision-making and metrics-driven program management
  • Strong leadership skills to effectively manage and motivate cross-functional teams
  • Ability to influence without authority
  • Excellent skills in identifying, assessing, and mitigating risks
  • Strong sense of ownership
  • Team player, collaborative, and positive attitude
  • Scrappiness & bias towards action
  • Exceptional communication, negotiation, and interpersonal skills
  • Excellent writing, oral, and presentation skills

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

#LI-Remote

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range for US-based employees is
$175,000$185,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.