Order Management Specialist

Hims & Hers

Hims & Hers

Sales & Business Development
New Albany, OH, USA
Posted on Wednesday, June 26, 2024

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

As an Order Management Specialist, you will play a key role in the day-to-day processing of customer orders by supporting our Pharmacy and Fulfillment Center staff as issues occur. This facility is in a period of high growth, and this role will have the opportunity to implement processes and streamline the order flow in a meaningful way. Building relationships with the on-site team and acting as a liaison between the pharmacy and operations team plays a critical part in the continued growth and success of our in-house pharmacies.

You Will:

  • Act as on-site operations support for in-house Pharmacy and Fulfillment teams - assisting Pharmacy in realtime to resolve issues preventing accurate and on-time RX order fulfillment.
  • Run daily reports and monitor alerts to action, track and resolve non-RX and RX orders with issues.
  • Identify issues and process improvements and escalate them to the appropriate decision maker.
  • Contribute to and maintain spreadsheets including, but not limited to, categorizing issues, tracking errors, resolution times, identifying trends and root causes.
  • Collaborate closely for order resolution and escalating trending issues with HQ Order Management and other cross functional teams such as but not limited to Telemedicine, Customer Experience, etc.
  • Process pharmacy returns and ensure proper steps are taken to make the customer whole.
  • Utilize internal documentation appropriately and participate in maintenance of up-to-date documentation.
  • Ad Hoc projects and requests based on business needs.
  • Comfortable working in a team environment as well as independently
  • Provides coverage for other team members on an ad hoc basis

You Have:

  • 2 years of relevant experience
  • Customer Support and/or Operations experience
  • Experience in Health/Pharmacy a plus
  • Certificate as Pharmacy Technician nice to have, but not required
  • Attention to detail and problem solving
  • Strong pattern recognition
  • Ability to prioritize and strong follow through
  • Clear and proactive communication skills
  • Systems minded, ability to become familiar with new software tools
  • Competent with spreadsheets and understanding data (Excel or Google Sheets)
  • Highly collaborative and team oriented

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Conditions of Employment:

  • This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
  • This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
  • Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
  • Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range for US-based employees is
$60,000$70,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.