Operations Manager, Inventory Control

Hims & Hers

Hims & Hers

Gilbert, AZ, USA
Posted on Saturday, May 25, 2024

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

The Operations Manager, Inventory Control holds a pivotal role in upholding the precision, trustworthiness, and compliance of inventory management and quality assurance processes in pharmaceutical fulfillment operations. Candidates must possess a robust background in pharmaceuticals, logistics, and inventory control practices. Responsibilities encompass overseeing inventory control and Inbound operations (receiving and stowing), quality assurance of fulfillment center functions, implementing process optimization strategies, risk mitigation, and ensuring SOX regulatory compliance within the fulfillment center.

You Will:

  1. Safety
    • Advocate for safety programs and compliance to guarantee a secure work environment for all associates.
    • Demonstrate proficiency in identifying root causes and implementing safety initiatives in response to incidents within the IC team.
    • Work closely with safety leadership teams to enhance processes and ensure a safe work environment for all associates.
    • Facilitate weekly safety meetings with IC leadership and hourly team members to pinpoint risks within the fulfillment center.
  2. Inventory Control and Inbound Operations:
    • Identify potential risks associated with inventory inconsistencies, product quality, or process inefficiencies. Formulate and execute strategies to mitigate these risks and maintain operational continuity.
    • Supervise inventory reconciliation, cycle counting, and audit procedures to uphold precise inventory levels. Identify and rectify discrepancies while implementing preventive measures.
    • Deploy inventory control strategies to optimize stock levels, minimize losses, and ensure accurate inventory counts.
    • Supervise inventory reconciliation processes, conducting regular audits and cycle counts to swiftly address any discrepancies.
    • Collaborate with cross-functional teams to instill best practices in inventory management and drive continuous improvement initiatives.
    • Monitor inventory metrics and key performance indicators (KPIs) to evaluate performance and pinpoint areas for enhancement.
    • Manage all receiving and stowing functions in the facility.
  3. Sox Compliance
    • Thorough comprehension of the Sarbanes-Oxley Act (SOX).
    • Proficiency in conducting and overseeing quarterly SOX counts.
    • Creation of a counting timetable in alignment with parameters specified by the Director of ICQA to ensure adherence to our SOX compliance count deadlines.
  4. Reporting
    • Create and deliver strategic insights, performance metrics, and initiatives to executive leadership. Communicate advancements, obstacles, and strategic developments.
    • Formulate internal reports to bolster defect injection improvement efforts for the fulfillment center.
  5. Quality Assurance:
    • Strategize and pinpoint root causes of inventory discrepancies, utilizing cause and effect analysis to devise solutions for the underlying inventory issues.
    • Formulate and execute quality control protocols for pharmaceutical product receipt, storage, picking, packing, and shipping.
    • Perform routine inspections and quality audits to evaluate process quality, adherence to standard operating procedures (SOPs), and compliance with regulatory standards.
    • Guarantee compliance with relevant regulatory mandates, such as Good Distribution Practices (GDP), Good Manufacturing Practices (CGMP), and other applicable standards.
  6. Leadership and Team Management:
    • Demonstrate proficiency in leading a team comprising of salaried area managers and up to 30 hourly associates.
    • Initiate process enhancements and enhance team members' capabilities to accommodate our rapid expansion, while inspiring others and curbing employee turnover.
    • Evaluate team members' performance, offering development, recognition, and guidance.
    • Offer guidance and leadership to the ICQA team, promoting a culture of accountability, teamwork, and ongoing enhancement.
    • Recruit, train, and nurture ICQA personnel, furnishing coaching, input, and performance assessments to bolster their professional advancement.
    • Establish clear objectives and targets for the ICQA team, aligning their endeavors with organizational aims and strategic goals.
    • Encourage collaboration across all FC/Pharmacy departments to facilitate root cause analysis for site-specific issues.
    • Conduct shift scheduling and forecasting, and oversee task assignments, ensuring adequate staffing to achieve FC objectives.
  7. Continuous Improvement:
    • Employ data analytics and reporting tools to examine key performance indicators (KPIs) linked with inventory accuracy, product quality, and operational efficiency. Utilize findings to make informed decisions and promptly address any discrepancies or irregularities.
    • Spot potential opportunities for process improvement and operational efficiency enhancements within the ICQA function.
    • Take the lead or actively participate in ongoing improvement projects, implementing lean principles and methodologies to streamline processes, minimize waste, and increase productivity.
    • Champion innovation and automation initiatives aimed at enhancing accuracy, scalability, and agility in inventory control and quality assurance operations.

You Have:

  • Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Supply Chain Management, Industrial Engineering, or a related field. Advanced degree (e.g., MBA, MS) preferred.
  • Minimum of 5-10 years of experience in inventory management, quality assurance, or operations management, with at least 5 years in a leadership role.
  • In-depth knowledge of pharmaceutical distribution, inventory control, quality management systems, and regulatory requirements (e.g., SOX, FDA, CGMP, GDP).
  • Strong analytical skills and proficiency in data analysis tools and techniques.
  • Excellent communication, interpersonal, and leadership skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Proven track record of driving process improvements, implementing best practices, and achieving operational excellence.
  • Experience leading and developing high-performing teams in a fast-paced, dynamic environment.
  • Certifications such as Six Sigma, Lean, or APICS (CPIM/CSCP) are a plus.

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Conditions of Employment:

  • This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
  • This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
  • Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
  • Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current salary range for US-based employees is
$110,000$120,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.

For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.